Employee Customer Service Training Mistakes

You have the right customer service methodology, a solid customer service training program, and still employees screw it up sending customers away angry. Are you making any of these mistakes in your customer service training program?

If you are, you are wasting resources. Customer service training is expensive, or is it. When your customer service training program works, you can expect increased revenues and more satisfied customers.

Take this test, are you making these customer service training mistakes:

1. Thinking customer service training is once-and-done instead of recurring,
2. Not providing refresher programs because you think it costs too much,
3. Choosing generic programs for simplicity instead of market and customer focus,
4. Not using customer relationship management and interaction management tools,
5. Choosing not to include sales and marketing in customer service training,
6. Not giving customers exactly what they think they are buying,
7. Training employees to be inflexible with only one way of doing things,
8. Not setting parameters for service and ways to escalate service issues for angry customers,
9. Measuring customer service effectiveness with anything other than revenues generated,
10. Missing an opportunity to incorporate customer service measures in employee compensation,
11. Not cultivating internal partnerships for information and communications exchange,

Making any of these mistakes can send your customers down the street to your nearest competitor. These mistakes can be avoided when you make great customer service part of your culture, not just how you treat customers. Want to discuss these issues in your organization and schedule a consultation today to identify key strategies that improve customer service training.

Warning: Continuing to make these mistakes in customer service training is causing you to lose thousands in marketing effectiveness and is ruining your customer loyalty program. What are you going to do today?